Summary
The Annex Cloud ratings and reviews platform features a powerful solicitation engine with a Smart Engagement Algorithm (SEA), in email review functionality, a native SDK, and seamless ESP integration. These tools are designed to streamline the review solicitation process, making it easier and more effective for your customers to leave feedback.
The timing of a review request significantly impacts the likelihood of receiving a response. By analyzing historical data, product type, and category, the SEA ensures that review requests are sent at the optimal time, increasing the chances of receiving high-quality feedback.
Navigation: Reports > Ratings and Reviews > Solicitation Report
This report displays the following sections:
- Product: Displays the product along with its image, name, and recorded ratings, along with the associated date.
- Funnel Details: Displays key dates, including the purchase date, email sent date, and the date the review was received.
- Filter: Allows users to filter products by ship date, name, email, product name, or product ID to display relevant details.
- Search: Users can search for products using the search field for quick access.
- Export: Users can export the report in various formats, including Print, Excel, CSV, and PDF.