Summary On this page, you will find a comprehensive overview of the various use cases relevant to the Tier v2 program. These use cases cover a wide range of scenarios that illustrate how members move between tiers - both through upgrades and downgrades - based on their activity and eligibility. Each use case is designed to provide clarity on the spe...

Summary To streamline the process of adding multiple members to your loyalty program, Annex Cloud provides a Create Bulk User API. This allows you to upload member data in batches (up to 100 members per request) through a simple API call using tools like Postman. Bulk uploading not only saves time but also ensures data consistency across all member ...

  Summary The Tier Report provides detailed information about a member’s current tier and tier history. You can filter the data using options like date range, tier, and user ID. The Current Tier section displays the live program. In the Tier History section, you can choose from live or archived programs and view member information for each one. Tier...

Introduction The API Translation feature under the Loyalty → Products → Additional Loyalty Settings section allows administrators to configure multilingual support for the Loyalty system.This feature enables translating text through APIs for supported languages, ensuring users across different regions can interact with the system in their preferred ...

1. Overview This document provides a detailed explanation of how to generate a Client Access Token for authenticating Annex Cloud public API calls.The token is a JSON Web Token (JW T) signed using the HMAC-SHA256 algorithm to ensure: Data integrity – the request cannot be altered without detection. Authentication – confirming the request comes from ...

  Summary The Tiers functionality in Annex Cloud is a key component of loyalty program, designed to structure customer engagement and incentivize long-term brand interaction. By implementing a tiered system, businesses can reward customers for their continued participation, encouraging higher levels of engagement and fostering deeper loyalty. This s...

1. Overview This document provides a detailed explanation of how to generate a Client Access Token for authenticating Annex Cloud public API calls.The token is a JSON Web Token (JW T) signed using the HMAC-SHA256 algorithm to ensure: Data integrity – the request cannot be altered without detection. Authentication – confirming the request comes from ...

Introduction This document provides a comprehensive guide for implementing Client Access Token authentication using JSON Web Tokens ( JWT ) when integrating with Annex Cloud's public APIs. To ensure data integrity and request validation, the token must include a signed hmac (Hash-based Message Authentication Code) generated using the request payload...