1. Overview This document provides a detailed explanation of how to generate a Client Access Token for authenticating Annex Cloud public API calls.The token is a JSON Web Token (JW T) signed using the HMAC-SHA256 algorithm to ensure: Data integrity – the request cannot be altered without detection. Authentication – confirming the request comes from ...

Summary Rewards serve as a cornerstone of modern customer retention strategies, driving engagement, loyalty, and long-term brand advocacy. By incentivizing desired behaviors, rewards create a mutually beneficial relationship between businesses and their customers. Annex Cloud’s loyalty program takes this strategy to the next level by offering member...

Summary The Hierarchy Management Report contains the details and data related to groups established in the loyalty program. Using this report you can identify group members, view the points available to each group, review group activity, and much more. The report dashboard also provides a method for administrators to create new groups and update exi...

Summary This feature enables clients to set a particular date on which they can award points to those customers who are eligible to get the reward. However, they have not received the reward due to some reason. Configurations Identify all the users who are eligible for the Reward and add them to the Segment. Navigation: Products > Segments Click ...

Introduction When you think of a loyalty program, you may typically picture a single loyalty member earning points and rewards for engaging with a brand through purchases and other brand-related activities. However, with Annex Cloud, you can offer members the chance to participate and engage in loyalty programs at the group level, giving members the...

Add New External Reward To create a new external reward, follow these steps: Navigate to the External Rewards Section Go to the External Rewards dashboard. Click on the Add New External Reward button.   Open image-20250317-085920.png General Information Let's set up the basic details for the external reward. This section defines the essential attrib...

Reward Issuance Overview The Reward Issuance feature introduces automated reward distribution based on predefined member events, such as Birthdays and Loyalty Anniversaries. This enhancement helps create timely, personalized member experiences by delivering rewards without manual intervention. NOTE: This feature is flag-based - meaning it is not ava...

Introduction The API Translation feature under the Loyalty → Products → Additional Loyalty Settings section allows administrators to configure multilingual support for the Loyalty system.This feature enables translating text through APIs for supported languages, ensuring users across different regions can interact with the system in their preferred ...

  Summary The Tier Report provides detailed information about a member’s current tier and tier history. You can filter the data using options like date range, tier, and user ID. The Current Tier section displays the live program. In the Tier History section, you can choose from live or archived programs and view member information for each one. Tier...

Summary To streamline the process of adding multiple members to your loyalty program, Annex Cloud provides a Create Bulk User API. This allows you to upload member data in batches (up to 100 members per request) through a simple API call using tools like Postman. Bulk uploading not only saves time but also ensures data consistency across all member ...

Summary The Reward report displays reward activity by loyalty members, including claiming Points, redeeming Points, or Reward Code expiration. When a loyalty member earns Points, Rewards are triggered for that member, who can then claim the Reward in return for incentives. Report Option Navigation: Reports > Reward Report The Date Range for the R...

Summary Tiers is a hierarchical ranking method used in the Annex Cloud platform to enhance customer loyalty through structured, goal-driven progression. Unlike traditional earn-and-burn loyalty programs, the tiers feature segments members into different levels based on specific metrics such as total spend, number of purchases, or points earned over ...

NOTE: The app has not yet been published Summary The Annex Cloud Loyalty integration for Shopify POS (Point of Sale) allows in-store staff to manage loyalty enrollment and rewards directly from the POS app during a sale. Using the Loyalty tile, staff can identify whether a walk-in customer is an existing loyalty member, enroll new customers into the...

  Summary The Tiers functionality in Annex Cloud is a key component of loyalty program, designed to structure customer engagement and incentivize long-term brand interaction. By implementing a tiered system, businesses can reward customers for their continued participation, encouraging higher levels of engagement and fostering deeper loyalty. This s...

Introduction The AnnexCloud Loyalty Studio is a Shopify loyalty management app that helps you create, manage, and optimise customer loyalty across online stores. It offers a central platform to configure loyalty programs, manage storefront widgets, handle multilingual translations, set metadata, and monitor system activities. The platform supports b...

1. Overview This document provides a detailed explanation of how to generate a Client Access Token for authenticating Annex Cloud public API calls.The token is a JSON Web Token (JW T) signed using the HMAC-SHA256 algorithm to ensure: Data integrity – the request cannot be altered without detection. Authentication – confirming the request comes from ...

Introduction This document provides a comprehensive guide for implementing Client Access Token authentication using JSON Web Tokens ( JWT ) when integrating with Annex Cloud's public APIs. To ensure data integrity and request validation, the token must include a signed hmac (Hash-based Message Authentication Code) generated using the request payload...

Summary On this page, you will find a comprehensive overview of the various use cases relevant to the Tier v2 program. These use cases cover a wide range of scenarios that illustrate how members move between tiers - both through upgrades and downgrades - based on their activity and eligibility. Each use case is designed to provide clarity on the spe...