Objective
The purpose of this document is to describe the features supported on SAP Commerce Cloud using Annex Cloud’s Customer Loyalty module.
Supported Versions
| Supported Versions | Certified Versions |
| Commerce Cloud - 1905, 1908, 2005, 2011, 2105 | 1905, 2005, 2011, 2105 |
| Spartacus Storefront- 2.0.4 | NA |
SAP Commerce Cloud Supported Feature List
Below is the list of features supported on SAP Commerce Cloud using Annex Cloud.
Loyalty
| Feature Name | Description | Pre-Requisites | Configuration Details | Reference Documents |
| Earn points for purchases | When the member makes a purchase on an E-commerce site, then the member will be rewarded loyalty points corresponding to the chosen loyalty program. | Member should have a loyalty account. | NA | NA |
| Lose points on returns | When the member returns a product after purchase the loyalty points awarded for the purchase will be deducted from the member’s loyalty account. |
Member should have a loyalty account. Member should have made a purchase. |
NA | NA |
| Reward info and claim earned reward | Under the Manage Rewards tab, the member should be able to see the list of earned rewards. The member should be able to claim the reward by clicking the claim button in front of the specific reward. |
Member should have a loyalty account. Member should have earned rewards through purchases. |
NA | NA |
| Load Loyalty Dashboard in My Loyalty under member profile | The member can check their loyalty points, earn, redeem, and engage in activities through the Loyalty Dashboard on the member’s account. | Member should have a loyalty account. | NA | NA |
| Ability to check potential points / cart calculations | On the product page, the member can see the loyalty points they will earn after purchasing that product. | Loyalty program should be enable for that particular site. | NA | NA |
| Get list of actions and points earned |
When the member clicks Action in the Loyalty dashboard, the member will see the list of all the Loyalty actions they’ve performed. The member can also see the loyalty points earned (in front of each specific action), by performing those actions. The member also gets the date on which the action was performed. |
Member should have a loyalty account. Member should have performed a loyalty action in the past |
NA | NA |
| Earn Points for Sign up | When a member signs up to an E-commerce website, they will earn loyalty points. | The e-commerce website has a loyalty program. | NA | NA |
| Earn Points for Sign up/ Register newsletter | When the member registers for a newsletter during sign up, the member will be rewarded with loyalty points. |
The e-commerce website has a loyalty program. The e-commerce website has newsletter. |
NA | NA |
| Redeem points as Dollar Amount on checkout page and get discount | On the checkout page, the member converts their available points as dollars off on that order and the member gets the discount. |
Member should have a loyalty account. Member should have at least one product in the cart. Member should have performed loyalty action in the past. |
NA | NA |
| Earn Points for opt in | When the member opts into the loyalty program, the member is rewarded with loyalty points. | Member will earn reward points only when they opt into loyalty program, which requires signing up on the E-commerce website. | NA | NA |
| To display points required to purchase the product on Product description page | When the member opens a product description page, they will see the loyalty points equivalent of the price of that product. |
Member should have a loyalty account. The E-commerce website has a loyalty program. |
NA | NA |
| Product points should be displayed dynamically | The member can see the loyalty points they will earn after purchasing that product. In this case, the points should be updated dynamically. |
Member should have a loyalty account. The E-commerce website has a loyalty program. The dynamic functionality exists in the backend. |
NA | NA |
| Assign coupon to a product separately and the same should be visible at the time of checkout | A product can have a specific coupon. The member will see that coupon at the time of checkout. |
Member should have a loyalty account. The E-commerce website has a loyalty program. A coupon is activated for the particular product. |
NA | NA |
| Redeem points as a coupon code on checkout page | At the time of checkout, the member can get the discount on a particular product by applying a coupon code. |
Member should have a loyalty account. Member should have the coupon code activated. |
NA | NA |
Refer A Friend
| Feature Name | Description | Pre-Requisites | Configuration Details | Reference Documents |
| NA | NA | NA | NA | NA |
Upcoming Features
| Feature Name | Descriptions | Reference Documents |
| NA | NA | NA |
FAQ
Q-What is Site ID?
A - A Unique ID for every E-commerce site to integrate with AC.
Glossary
| Terminology | Description |
| AC | Annex Cloud |