Introduction

The Receipts area brings together everything needed to manage receipt-based rewards: submitting and reviewing receipts, maintaining the products and retailers receipts are matched against, and reporting on the results. It is made up of five sub-modules, each covered in its own part of this guide:

• Dashboard - a visual summary of receipt volume, processing performance, and quality/fraud signals.
• Product Catalog - the master list of products that receipts can be matched against.
• Retailers - the master list of retailers that products and receipts are linked to.
• Receipt Moderation - where individual receipts are reviewed, filtered, exported, and resolved.
• Receipt Report - a searchable, exportable record of processed receipts and the points they generated.

Prerequisites

Ensure the following requirements are met before using the Receipts area:

1. Account Access: You must have an active Annex Cloud account with permission to access the Reports section.
2. Receipts Permissions: Your assigned user role must include access to the Receipts area.
3. Email Access: Ensure that you can access the email address associated with your account to receive export-related notifications, when applicable.

Navigating to the Receipts Module

All five sub-modules are reached the same way: through the Reports section, via the Receipts card.

From Reports to Receipts

1. From the left/top navigation, select Reports. The Reports overview screen opens, organized into groups such as Analytics, Transactional, and Operational & Engagement.
2. Under the Operational & Engagement group, locate the Receipts card, described as "Shows uploaded receipts and validation status."
3. Select the Receipts card to open the Receipts overview screen.

The Receipts Overview Screen

The Receipts overview screen presents the five sub-modules covered in this guide as navigation cards.

1. From the Receipts overview screen, select the card for the sub-module you need: Dashboard, Products, Retailers, Moderation, or Receipt Report.
2. Each card opens directly into that sub-module's main screen, documented in Parts 1 through 5 of this guide.

Note: The card labeled Products on this screen is the entry point to the module documented in Part 2 of this guide as "Product Catalog." Both names refer to the same module.

 

The breadcrumb trail at the top of every screen in this area (Home > Reports > Receipts > …) reflects this same navigation path, and can be clicked at any level to jump back.

PART-1

1. Dashboard

Navigation: Reports > Receipts > Dashboard (Receipt Scanning)

The Dashboard, labeled Receipt Scanning, gives a visual, at-a-glance summary of receipt volume and processing performance across the whole system. It combines summary metric cards with charts covering backlog age, moderation outcomes, receipt sources, rejection reasons, and fraud detection results.

Program managers and operations teams use it to spot backlog build-up, unusual rejection patterns, or shifts in receipt volume early - without digging through individual records in the Receipt Report or Receipt Moderation modules.

From the Receipts overview screen, select the Dashboard card to open this screen.

1.1 Dashboard Overview

The dashboard is organized as a single scrolling page: a Created At date filter at the top, four summary metric cards, and a series of charts below.

1.1.1 Summary Metric Cards

The four cards at the top of the dashboard summarize receipt volume and processing performance for the selected date range.

1.1.2 Charts

Below the metric cards, the dashboard presents eight charts covering backlog age, moderation status, volume trends, and quality/fraud signals.

   Additional dashboard charts: Receipts by Source, Closed Receipts by Time to Close, Rejection Reason by Volume, and Fraud      Detection Volume.

 

 

Fields	Description	Notes
Open Receipts by Age	A bar chart showing how many currently open receipts fall into each age bracket since upload (0-7 days, 8-14 days, 15+ days).	A tall bar in the 15+ days bracket signals an aging backlog that needs attention.
Current Ticket Status	A horizontal bar chart showing the number of receipts in each current status: Moved to Manual Moderation, Pending, Disapproved, Points Awarded.	Cross-references the statuses used in the Receipt Moderation module.
Receipts Created vs Decisions by Week	A line chart comparing receipts created against decisions made, plotted by week.	A widening gap between the two lines suggests decisions aren't keeping pace with incoming volume.
Receipts by Type	A horizontal bar chart showing receipt counts split by Automated, Manual, and an unlabeled/blank (none) category.	"Manual" here corresponds to receipts that were Moderated, as described in the Receipt Moderation module.
Receipts by Source	A horizontal bar chart showing receipt counts by submission channel: API, Dashboard, WhatsApp, SMS.	N/A
Closed Receipts by Time to Close	A bar chart showing how long closed receipts took to reach a final decision, grouped into brackets (1 Day, 2 Days, 1 Week, 2 Weeks, 3 Weeks+).	Most receipts closing within "1 Day" indicates healthy processing speed.
Rejection Reason by Volume	A horizontal bar chart breaking down rejected receipts by reason, such as Duplicate receipt, Test / manual reject, Low OCR score, Store not found.	Useful for spotting a specific rejection cause spiking.
Fraud Detection Volume	A bar chart showing receipt counts by fraud detection outcome: NOT_FRAUD, REQUIRES_REVIEW, (none), FRAUD.	"(none)" likely represents receipts that have not yet been scored.

Info: Each chart has a three-dot menu in its top-right corner. Clicking it opens a single option, Download results, which exports the chart's underlying data.

 

 

1.2 Filtering the Dashboard by Date

The Created At control at the top of the dashboard filters the metric cards and charts to a specific date range, based on when each receipt was created.

1.2.1 Quick Date Ranges

The simplest way to change the date range is to pick one of the preset options.

1. Click Created At at the top of the dashboard to open the date range menu.
2. Select a preset option: Today, Yesterday, Previous week, Previous 7 days, Previous 30 days, Previous month, Previous 3 months, or Previous 12 months.
3. The dashboard refreshes automatically to reflect the new range.

Created At dropdown expanded, showing quick preset ranges plus Fixed date range, Relative date range, and Exclude options.

1.2.2 Fixed Date Range

Fixed date range sets an exact range using specific calendar dates, with four modes: Between, Before, On, and After.

1. Open the Created At dropdown and select Fixed date range…
2. Choose a mode by clicking Between, Before, On, or After.
3. For Between, enter or select both a start and end date using the two calendars shown.
4. For Before, On, or After, enter or select the single relevant date.
5. Optionally, click Add time to refine the filter down to a specific time of day.
6. Click Add filter to apply the range to the dashboard.

                             Fixed date range, Between mode, showing two calendars for selecting a start and end date.

                                     Fixed date range, Before mode, showing a single calendar and date field.

                                                 Fixed date range, On mode, filtering to a single specific date.

                             Fixed date range, After mode, filtering to receipts created after a specific date.

1.2.3 Relative Date Range

Relative date range builds a rolling filter defined relative to today, using Previous, Current, or Next, combined with a chosen unit of time. This is useful for a view that should always show "the last 30 days" without needing to be manually updated.

1. Open the Created At dropdown and select Relative date range…
2. Choose Previous, Current, or Next.
3. For Previous or Next, enter a number and choose a unit - minutes, hours, days, weeks, months, quarters, or years.
4. For Current, select a fixed unit button: Day, Week, Month, Quarter, or Year.
5. For Previous or Next, optionally toggle Include today on or off.
6. Click Add filter to apply the relative range to the dashboard.

                   Relative date range, Previous mode, set to "Previous 30 days" with Include today toggled on.

           Relative date range unit dropdown expanded, showing minutes, hours, days, weeks, months, quarters, and years.

                            Relative date range, Current mode, showing Day, Week, Month, Quarter, and Year options.

                              Relative date range, Next mode, with the same unit dropdown as Previous mode.

1.3 Exporting the Dashboard

The dashboard can be exported as a PDF snapshot, useful for sharing a point-in-time view in an email, report, or meeting.

1. Set the Created At date range you want the export to reflect (Section 1.2).
2. Click the cloud/download icon in the top-right corner of the dashboard.
3. Select Download as PDF from the tooltip/menu that appears.

                       Download as PDF control, highlighted in the top-right corner of the dashboard.

1.4 Troubleshooting

1.5 FAQs

Q: Does the Created At filter affect every chart on the dashboard?

A: It affects the metric cards and charts that are scoped to receipt creation date. Open Backlog is a notable exception - see Section 1.1.1.

Q: What's the difference between a fixed and a relative date range?

A: A fixed range locks to exact calendar dates and will not change over time. A relative range recalculates against today each time the dashboard is loaded. See Section 1.2.3.

PART 2

2. Product Catalog

Navigation: Reports > Receipts > Product Catalog

The Product Catalog is where product records are created, viewed, updated, and removed. It gives users a single, searchable inventory of every product that can be associated with a receipt - including identifiers such as UPC, GTIN, SKU, and MPIN, and the retailers each product is linked to.

Accurate product data is the foundation for receipt validation and reporting. If a product is missing, mismatched, or incorrectly linked to a retailer, downstream reports (such as the Receipt Report in Part 5) may show incomplete or incorrect results.

From the Receipts overview screen, select the Products card to open this screen.

2.1 Product Catalog Listing Screen

The listing screen displays every product currently in the catalog and provides tools to search, add, edit, and delete products.

               Product Catalog listing screen with the product table, search bar, and Add New button.

2.2 Adding a New Product

New products can be added one at a time by filling in the form manually, or in bulk by uploading a CSV file.

1. On the Product Catalog listing screen, click Add New (top right). The Add New Product dialog opens.
2. To add products in bulk: click Choose File under Upload Multiple Products (CSV) and select a prepared CSV file. Click Download Sample CSV first if you need the expected column format.
3. To add a single product manually: scroll to the OR ADD MANUALLY section and complete the fields described below.
4. Click Save to create the product, or Close to discard the dialog without saving.

            Add New Product dialog, showing the CSV upload option and the manual entry fields.

2.3 Managing Existing Products

2.3.1 Opening the Action Menu

Every row in the product table has an Action menu that provides Edit and Delete options for that product.

1. Locate the product you want to manage in the product table (use Search if the list is long).
2. Click the three-dot icon in the Action column for that row.
3. Select Edit to modify the product, or Delete to remove it.

                     Action menu with Edit and Delete options, opened from the three-dot icon.

2.3.2 Editing a Product

The Edit Product dialog is pre-filled with the product's existing data.

1. From the Action menu, select Edit. The Edit Product dialog opens with the current values displayed.
2. Update any of the editable fields (Product Name, Other Product Names, Retailers, SKU, UPC, GTIN, MPIN).
3. Click Save to apply the changes, or Close to discard them.

                             Edit Product dialog, pre-populated with the selected product's details.

2.3.3 Deleting a Product

Deleting a product permanently removes it from the catalog.

1. From the Action menu, select Delete.
2. A confirmation dialog appears, naming the product and warning that the action cannot be undone.
3. Click Delete to permanently remove the product, or Cancel to keep it.

                         Delete confirmation dialog, shown before a product is permanently removed.

2.4 Troubleshooting

2.5 FAQs

Q: Can I bulk-edit products, or only bulk-add them?

A: The CSV upload in Add New Product only supports adding new products. Editing existing products is done individually through the Edit dialog.

Q: Can the same product be linked to more than one retailer?

A: Yes. The Retailers field in both Add New Product and Edit Product supports multiple selections.

PART 3

3. Retailers

Navigation: Reports > Receipts > Retailers

The Retailers module is where retailer records are created, viewed, updated, and removed. It maintains the master list of retailers that products and receipts can be associated with, including each retailer's unique identifier, display name, and store logo image.

Retailer data underpins product-to-retailer linking (Part 2, Product Catalog) and retailer-level filtering in reports. If a retailer record is missing, misspelled, or missing its logo, related products and reports may display inconsistently or fail to link correctly.

From the Receipts overview screen, select the Retailers card to open this screen.

3.1 Retailer Listing Screen

The retailer listing screen displays every retailer currently on record and provides tools to search, add, edit, and delete retailers.

                          Retailer listing screen with the retailer table, search bar, and Add New button.

3.2 Adding a New Retailer

New retailers are added one at a time by filling in a short form. There is no bulk-upload option for retailers.

1. On the retailer listing screen, click Add New (top right). The Add New Retailer dialog opens.
2. Enter the retailer's display name in Retailer Name.
3. Optionally, paste a publicly accessible image URL into Store Image URL to set the retailer's logo.
4. Click Save to create the retailer, or Close to discard the dialog without saving.

                                   Add New Retailer dialog with the Retailer Name, and Store Image URL fields.

3.3 Managing Existing Retailers

3.3.1 Opening the Action Menu

Every row in the retailer table has an Action menu that provides Edit and Delete options for that retailer.

1. Locate the retailer you want to manage in the retailer table (use Search if the list is long).
2. Click the three-dot icon in the Action column for that row.
3. Select Edit to modify the retailer, or Delete to remove it.

                     Action menu with Edit and Delete options, opened from the three-dot icon.

3.3.2 Editing a Retailer

The Edit Retailer dialog is pre-filled with the retailer's existing data.

1. From the Action menu, select Edit. The Edit Retailer dialog opens with the current values displayed.
2. Update Retailer Name and Store Image URL as needed.
3. Click Save to apply the changes, or Close to discard them.

                                   Edit Retailer dialog, pre-populated with the selected retailer's details.

3.3.3 Deleting a Retailer

Deleting a retailer permanently removes it from the retailer list.

1. From the Action menu, select Delete.
2. A confirmation dialog appears, naming the retailer and warning that the action cannot be undone.
3. Click Delete to permanently remove the retailer, or Cancel to keep it.

                      Delete confirmation dialog, shown before a retailer is permanently removed.

3.4 Troubleshooting

3.5 FAQs

Q: Can I upload an image file directly instead of entering a URL?

A: No. The Store Image URL field only accepts a link to an image already hosted elsewhere; there is no file upload control in this module.

PART 4

4. Moderation

Navigation: Reports > Receipts > Receipt Moderation

The Receipt Moderation module is where submitted receipts are reviewed, filtered, exported, and individually resolved. Every receipt that is uploaded - whether through the API or the dashboard - passes through automated checks, and any receipt that cannot be fully automated (or is flagged by a moderation rule) lands here for manual review.

This module is the last line of defense before a receipt is approved, rejected, or reprocessed. Reviewers use it to confirm a receipt is genuine, check it against eligible products, and correct or reprocess receipts that were rejected in error.

From the Receipts overview screen, select the Moderation card to open this screen.

4.1 Receipt Moderation Listing Screen

The listing screen displays every receipt that has been submitted, along with filters to narrow the list, an Export control, and a sortable table.

                        Receipt Moderation listing screen with the filter bar and receipt table.

4.2 Filtering and Searching Receipts

The filter bar lets you narrow the receipt list by date range, uploader, receipt type, and status before searching.

1. Click the From date field to open a calendar and select a start date.
2. Click the To date field to open a calendar and select an end date.
3. Optionally, type into Uploaded By to filter by the account that submitted the receipt.
4. Optionally, open the receipt type dropdown (defaults to All) and choose Moderated, Automated, or Flagged.
5. Optionally, open Select Status and choose one of Pending, Points Awarded, Rejected, Cancelled, or Reprocessed.
6. Click Search to apply the selected filters, or Clear All to reset every filter back to its default.

                                                       Date range calendar open on the From date field.

                                                       Date range calendar open on the To date field.

              Receipt type dropdown expanded, showing All, Moderated, Automated, and Flagged.

         Select Status dropdown expanded, showing Pending, Points Awarded, Rejected, Cancelled, and Reprocessed.

4.3 Exporting Receipt Data

The Export control lets you download the currently filtered receipt list as a CSV file, or request a larger export that is emailed to you when ready.

1. Apply any filters you want the export to reflect (Section 4.2), then click Search.
2. Click Export (top right of the screen) to open the export menu.
3. Select CSV to download the filtered list directly as a CSV file.

                                                                            Export dropdown with the CSV option.

For larger exports, use the Excel request option, which processes the export offline and emails you a link when it is ready:

1. From the Export menu, select the Excel option (if available in your view).
2. In the Make An Excel Request dialog, confirm or edit the email address(es) in Enter Email Address. Separate multiple addresses with a comma.
3. Click Save to submit the request, or Close to cancel.

                                 Make An Excel Request dialog, showing the email notification field.

4.4 Reviewing an Individual Receipt

4.4.1 Opening a Receipt

Each row in the receipt table has an Action menu used to open the receipt for review.

1. Locate the receipt you want to review in the receipt table (use the filters in Section 4.2 if the list is long).
2. Click the three-dot icon in the Action column for that row.
3. Select Edit to open the receipt detail screen.

                                    Action menu with the Edit option, opened from the three-dot icon.

4.4.2 Receipt Detail Screen

The receipt detail screen shows the scanned receipt image alongside its extracted data, additional metadata, an audit trail, and any products matched to it. The layout and available controls change depending on the receipt's current status (Pending, Rejected, Cancelled, or Points Awarded).

 Receipt detail screen with the Points Awarded banner, receipt image viewer, and extracted fields.

Status Values

A receipt's Status drives which banners, fields, and action controls appear on this screen. The table below summarizes each state.

A colored banner appears at the top of the fields panel whenever the receipt has been approved, rejected, or cancelled. Only one banner is shown at a time, reflecting the most recent relevant action.

   Cancelled Reason banner (yellow), shown with the linked Previous Receipt No after a Cancel & Reprocess.

   Fields

4.4.3 Audit Trail

The Audit Trail panel is a chronological log of every automated and manual action taken on the receipt, with a remark explaining each one. It also hosts the tables of products matched to the receipt and the Cancel & Reprocess control.

Audit Trail expanded, showing the full action history (SUBMITTED → FAILED_AUTOMATION → REJECTED → CANCELLED) alongside the Eligible Products and Additional Products tables.

  Fields

The Action column reflects the full lifecycle a receipt can pass through, including multiple cycles of rejection and reprocessing. Observed values and their typical remark patterns:

Audit Trail on a first-pass Pending receipt, showing only SUBMITTED and FAILED_AUTOMATION - no rejection or reprocessing has occurred yet.

Product Table Actions

The controls available in the Action column of the Eligible Products and Additional Products tables change once a receipt reaches Points Awarded status:

4.5 Troubleshooting

4.6 FAQs

Q: What's the difference between Receipt Type and Status?

A: Receipt Type (Moderated / Automated / Flagged) describes how the receipt was routed through processing. Status (Pending, Points Awarded, Rejected, Cancelled, Reprocessed) describes where the receipt currently stands in the review workflow.

PART 5

5. Receipt Report

Navigation: Reports > Receipts > Receipt Report

The Receipt Report module provides a searchable, exportable record of every receipt that has completed processing, showing what was submitted, which retailer it belongs to, how many points were awarded, and where the original receipt image can be viewed or downloaded.

Where the Receipt Moderation module (Part 4) is used to actively review and resolve receipts, the Receipt Report module is used afterward - to report on, audit, and export the outcomes.

From the Receipts overview screen, select the Receipt Report card to open this screen.

5.1 Receipt Report Screen

5.1.1 Screen Layout (Empty State)

Before any filters are applied and searched, the report table shows no rows, since the underlying data set can be very large and is not loaded by default.

      Receipt Report screen in its default, unfiltered state, showing "No data available."

5.1.2 Filtering the Report

The filter bar lets you narrow the report by date range, user, receipt number, and retailer before searching.

1. Click Select Start Date to open a calendar and choose the beginning of the date range.
2. Click Select End Date to open a calendar and choose the end of the date range.
3. Optionally, type into User ID to filter by the account the receipt was submitted under.
4. Optionally, type into Receipt Number to filter by a specific receipt.
5. Optionally, open the Retailer Name dropdown, use the search box inside it to narrow the list, and select a retailer.
6. Click Search to run the report, or Clear All to reset every filter back to its default.

             Retailer Name dropdown expanded, with a search box and a scrollable list of retailers.

5.1.3 Reading the Report Table

Once Search has been run with a valid date range, the report table populates with one row per receipt.

                        Receipt Report table populated with results after applying a date range filter.

5.1.4 Exporting the Report

The Export control lets you download the currently filtered report as a CSV file, or request a larger export that is emailed to you when ready, mirroring the export behavior in the Receipt Moderation module (Part 4).

1. Apply the filters you want the export to reflect, then click Search.
2. Click Export (top right of the screen) to open the export menu.
3. Select CSV to download the filtered report directly as a CSV file.

                                                                        Export dropdown with the CSV option.

For larger exports, use the Excel request option:

1. From the Export menu, select the Excel option (if available in your view).
2. In the Make An Excel Request dialog, confirm or edit the email address(es) in Enter Email Address.
3. Click Save to submit the request, or Close to cancel.

                                            Make An Excel Request dialog, showing the email notification field.

5.2 Retrieving a Receipt Image

Each row in the report table has an Action menu for retrieving the original receipt image, either as a shareable link or a downloaded file.

5.2.1 Opening the Action Menu

1. Locate the receipt row you need in the report table (use the filters in Section 5.1.2 if the list is long).
2. Click the three-dot icon in the Action column for that row.
3. Select Copy URL to copy a link to the receipt image, or Download to save the image file directly.

                     Action menu with Copy URL and Download options, opened from the three-dot icon.

5.2.2 Copy URL

Copy URL places a direct link to the receipt image on your clipboard, which you can paste into another tool, ticket, or message.

                    Confirmation message shown after selecting Copy URL: "URL copied to clipboard."

5.2.3 Download

Download saves the original receipt image file to your device, exactly as it was submitted.

Example of a downloaded receipt image, showing the retailer name, purchase details, and points-earned summary printed on the physical receipt.

5.3 Troubleshooting

5.4 FAQs

Q: What does the "_reprocess" suffix on some Receipt Numbers mean?

A: It indicates the receipt was resubmitted using the Cancel & Reprocess action in the Receipt Moderation module (Part 4).

Q: Why do Product Qty and Points Awarded Qty sometimes differ?

A: Not every eligible product on a receipt necessarily contributes to the final points calculation, depending on program rules.

6. Glossary

Terms are grouped by the module in which they are most relevant.

6.1 Dashboard Terms

6.2 Product Catalog Terms

6.3 Retailers Terms

6.4 Receipt Moderation Terms

6.5 Receipt Report Terms