Objective
The purpose of this document is to describe the features supported on mParticle using Annex Cloud’s Customer Loyalty module.
Supported Versions:
| Supported Versions | Certified Versions | AC Loyalty Version |
|---|---|---|
| API-V2 | NA | V3 |
mParticle Supported Feature List
Below are the list of features supported on mParticle using Annex Cloud.
Upcoming Loyalty V3 Features
| Feature Name | Description | Pre-Requisites | Configuration Details | Reference Documents |
|---|---|---|---|---|
|
Create an Account (Explicit Program) |
User is created. | A Customer should visit an ecommerce site which has an explicit loyalty program. | NA | NA |
| A customer performs a loyalty action and Earned Points | The user performs a new loyalty action. |
|
NA | NA |
| Customer Opts In | The user opts into the loyalty program. | A customer should be registered | NA | NA |
| Update customer’s loyalty tier | Customer’s loyalty tier will get changed and sync up with the platform. | Customers should be part of any of the tier systems. | NA | NA |
| Tier based product points in Product Details Page | Customer earns loyalty points as per the Tier |
|
NA | NA |
| Lose Points on Returns | Customer lose the points on return of product |
|
NA | NA |
| Earn points on signup | Customer receives loyalty points on signup |
|
NA | NA |
| Rewards management in customer loyalty dashboard | Loyalty rewards points management on Dashboard |
|
NA | NA |
| Earn for associated Actions |
Customer earns loyalty points based on various actions performed Ex. Sign up for a newsletter, refer a friend etc. |
|
NA | NA |
| Partial Return |
Customer partially returns the product Ex customer has purchased 5 items and wants to return 2 items. |
|
NA | NA |
| Full return |
Customer makes full returns on recent purchases. Ex if customer has bought 5 items and returns 5 items then customer will be losing points against 5 items. |
|
NA | NA |
| Redeem points in terms of currency | Customer redeems available points in terms of currency amount. |
|
NA | NA |
| Redeem points as coupon code | Customers redeem the available points in terms of coupon code. |
|
NA | NA |
| Custom Actions Listing | A customer earns loyalty points for performing custom action. |
|
NA | NA |
Visual Commerce (VC)
| Feature Name | Description | Pre-Requisites | Configuration Details | Reference Documents |
|---|---|---|---|---|
| Uploading product images using social media platforms from homepage slider |
A customer uploads product images using social media platforms and displays on Ecommerce site Homepage slider. Compatible social media platforms;
|
|
NA | NA |
| Upload Product Image from Gallery Page |
A customer uploads product images using social media platforms and displays on the Ecommerce site Gallery page. Compatible social media platforms;
|
|
NA | NA |
| Upload product image from PDP |
A customer uploads the product’s image from below social media platforms on the product detail page slider.
|
|
NA | NA |
Upcoming Ratings and Review (R&R) Features
| Feature Name | Description | Pre-Requisites | Configuration Details | Reference Documents |
|---|---|---|---|---|
| Post a Review | A customer posts a Review. |
A customer should be registered and purchase a product from an ecommerce site. An ecommerce site should have rating and reviews enabled on site. |
NA | NA |
| Submit Product Ratings | A customer submits product ratings. |
A customer should be registered and purchase a product from an ecommerce site. An ecommerce site should have rating and reviews enabled on site. |
NA | NA |
| Submitted Review gets Approval | Approval on submitted review. |
A customer should be registered and purchase a product from an ecommerce site. An ecommerce site should have rating and reviews enabled on site. |
NA | NA |
| Update posted review | A customer updates an existing review. |
A customer should be registered and purchase a product from an ecommerce site. An ecommerce site should have rating and reviews enabled on site. |
NA | NA |
| Upvote review as helpful | Upvoting review as helpful. |
A customer should be registered and purchase a product from an ecommerce site. An ecommerce site should have rating and reviews enabled on site. |
NA | NA |
Upcoming Questions and Answers (Q&A) Features
| Feature Name | Description | Pre-Requisites | Configuration Details | Reference Documents |
|---|---|---|---|---|
| Post/Ask a Question | A customer posts a Question. | Ecommerce site should have Q&A sections for each product. | NA | NA |
| Write an Answer | A customer submits product ratings. | Questions should have asked for the product and a replier should have brought the product. | NA | NA |
| Question Upvoted | Question is Upvoted | A question is already posted by another customer. | NA | NA |
| Trigger system |
Triggers are set up for;
|
NA | NA |
FAQ
Q-What is Site ID?
Ans -Unique ID to every e-commerce site to integrate with AC.
Glossary
| Terminology | Description |
|---|---|
| BO | Back Office |
| BRD | Business Requirement Document |
| AC | Annex Cloud |
| PDP | Product Detail Page |
| PLP | Product Listing Page |
| VC | Visual Commerce |