Gorgias - Feature Document

Updated at April 17th, 2025

Objective

The purpose of this document is to describe the features supported on ‘Gorgias’ using Annex Cloud’s Customer Loyalty module.

Supported Versions	Certified Versions
NA	Gorgias

Below is the list of features supported on ‘Gorgias’ using Annex Cloud.

Feature Name	Description	Pre-Requisites	Configuration Details	Reference Documents
Confirm whether a customer is a part of a loyalty program or not	The support agent can check whether the customer is a part of the Loyalty program or not by looking into the Annex Cloud Loyalty section.	Customer accounts must be present in the Gorgias Annex Cloud Loyalty should be integrated with Gorgias	NA	NA
Enroll a customer in a loyalty program (Implicit)	The support agent can enroll the customer in the Loyalty Program from the Gorgias	Customer accounts must be present in the Gorgias The customer should not be enrolled in the Loyalty program.	NA	NA
Display of Customer’s Loyalty Membership Details	The user displays the customer’s loyalty and membership details in the Information tab of the Loyalty dashboard. Loyalty Membership Info Earn Tab Claimed Rewards Loyalty Activity	Customer accounts must be present in the Gorgias The customer should be enrolled in the Loyalty program.	NA	NA

Feature Name

Description

Pre-Requisites

Configuration Details

Reference Documents

Confirm whether a customer is a part of a loyalty program or not

The support agent can check whether the customer is a part of the Loyalty program or not by looking into the Annex Cloud Loyalty section.

Enroll a customer in a loyalty program (Implicit)

The support agent can enroll the customer in the Loyalty Program from the Gorgias

Display of Customer’s Loyalty Membership Details

The user displays the customer’s loyalty and membership details in the Information tab of the Loyalty dashboard.

The features can be customized as per the requirements and depend on the available API which can be integrated with Gorgias.

Q: What is Site ID?

A: Unique ID for every e-commerce site to integrate with AC.

Terminology	Description
BO	Back Office
BRD	Business Requirement Document
AC	Annex Cloud