Objective
The purpose of this document is to describe the features supported on BigCommerce using Annex Cloud’s Customer Loyalty module.
Supported Versions
| Supported Versions | Certified Versions |
| NA | NA |
Supported Feature List
Below is the list of features supported on BigCommerce using Annex Cloud.
Loyalty
| Feature Name | Description | Pre-Requisites | Configuration Details | Reference Documents |
| Earn points for purchases | When the user makes a purchase on e-commerce, then the user will be rewarded loyalty points corresponding to the chosen loyalty program. | A user should have a loyalty account. | NA | NA |
| Lose points on returns | When the user returns a product after purchase, the awarded loyalty points during the purchase will be deducted from the user’s loyalty account. |
A user should have a loyalty account. The user should have made a purchase |
NA | NA |
| Reward info and claim earned reward | Under the Manage rewards tab, a user should be able to see the list of earned rewards. A user should be able to claim the reward by clicking the claim button in front of a specific reward. |
A user should have a loyalty account. A user should have earned rewards through purchases. |
NA | NA |
| Load Loyalty Dashboard in My Loyalty under User profile | The user can check the loyalty points, earn, redeem, and activity under the Loyalty dashboard of the user’s account. | A user should have a loyalty account. | NA | NA |
| Ability to check potential points/cart calculations | On the product page, a user can see the loyalty points he will earn after purchasing that product. | The loyalty program should be activated for the particular product. | NA | NA |
| Get a list of actions and points earned |
When the user clicks on the Action tab of the Loyalty dashboard, the user will see the list of all Loyalty actions performed by him. Users can also see the loyalty points earned (in front of a specific action), by performing those actions. The user also gets the date on which action has been performed by him. |
The user should have a loyalty account. The user should have performed loyalty action in the past |
NA | NA |
| Earn Points for Sign up | When the user signs up to an e-commerce website, the user will earn loyalty points. | The e-commerce website has a loyalty program. | NA | NA |
| Earn Points for Sign up/ Register newsletter | When the user registers for a newsletter while signing up, the user will be rewarded with loyalty points. |
The e-commerce website has a loyalty program. The e-commerce website has a newsletter. |
NA | NA |
| Redeem points for the dollar amount on the checkout page and get a discount. | On the checkout page, the user converts his/her available points as dollars off on that order and the user gets a discount. |
The user should have a loyalty account. The user should have at least one product in the cart. The user should have performed loyalty action in the past. |
NA | NA |
| Earn Points for opt-in | When the user opts into the loyalty program, the user is rewarded with some loyalty points. | Users should sign up for the e-commerce site. | NA | NA |
| To display the points required to purchase the product on the Product description page | When the user opens a product description page, he will see the loyalty points equivalent to the price of that particular product. |
The user should have a loyalty account. The e-commerce website has a loyalty program. |
NA | NA |
| Product points should be displayed dynamically. | Users can see the loyalty points they will earn after purchasing that product. In this case, the points should be updated dynamically. |
The user should have a loyalty account. The e-commerce website has a loyalty program. Dynamic functionality exists in the backend. |
NA | NA |
| Assign coupons to a product separately and the same should be visible at the time of checkout | A product can have a specific coupon. The user will see that coupon at the time of checkout. |
The user should have a loyalty account. The e-commerce website has a loyalty program. A coupon is activated for that particular product. |
NA | NA |
Upcoming Features
| Feature Name | Descriptions | Reference Documents |
| NA | NA | NA |
FAQ
Q: What is Site ID?
A: Unique ID for every e-commerce site to integrate with AC.
Glossary
| Terminology | Description |
| AC | Annex Cloud |