Summary

With the comprehensive reporting available on your Ratings and Reviews dashboard, you can easily monitor, assess, and improve the impact of customer feedback on your business. This tool offers detailed insights into how ratings and reviews influence revenue, conversion rates, customer sentiment, and review coverage across your website.

Navigation: Reports > Ratings and Reviews > Revenue

This report displays the following sections.

• Date: Displays the specific date when the revenue was generated.
• Customer Email: Lists the email address of the customer who made a purchase.
• Order ID: Displays the unique identifier for each order placed by customers.
• Revenue Generated: Provides the total revenue generated by the customer, broken down per order.
• Customer Type: Indicates the category of the customer, whether they were influenced by reviews (Influenced) or interacted with the product directly (Interaction).
• Filters: Quickly filter reports by different criteria, including:
  • Ship Date: Date the product was shipped.
  • Order Number: Specific order IDs.
  • Customer Type: Either Influenced or Interaction customers.
• Sentiment Analysis: View overall sentiment (positive, neutral, or negative) tied to reviews and how it correlates to revenue and conversions.
• Export Options: Export detailed reports to various formats including Print, Excel, CSV, and PDF.