Overview Voucher Automation keeps your reward coupon codes topped up without repeated manual uploads. Annex Cloud tracks how many coupon codes are still available for a reward. When that number drops to the threshold you set, a webhook is triggered automatically. The webhook creates new discount codes in your Shopify store, using the settings saved ...

October 2026 19th October 2026 - 26th October 2026 Enhancement (LT-40400) | Journey Action Date-Based Conditions Summary Enhanced the Journey Engine to support date-based conditions for actions, allowing actions to become available or expire within configured date windows. Overview Previously, Journey actions could be sequenced based on completion o...

Overview Annex Cloud's User Journey feature provides a comprehensive framework for designing and managing customer engagement paths within your loyalty ecosystem. It enables businesses to create, monitor, and optimize how members interact with the platform over time, driving deeper engagement and sustained loyalty. This guide walks you through the c...

The Badges Report provides a comprehensive overview of badge issuance, member engagement, and badge performance within the loyalty program. This report allows administrators to track how and when members earn badges, monitor expiration and requalification trends, and analyze key metrics to optimize badge distribution strategies. To access the Badge ...

Add New External Reward To create a new external reward, follow these steps: Navigate to the External Rewards Section Go to the External Rewards dashboard. Click on the Add New External Reward button.   Open image-20250317-085920.png General Information Let's set up the basic details for the external reward. This section defines the essential attrib...

December 2025 6th January 2025 - 12th January 2026 Bug Fix (LB-4993) | Correct Hold Points Display with Discounts Summary   Resolved an issue where points on hold were displayed incorrectly when a Secondary Hold Type was configured and a discount was applied to the order.   Overview   In scenarios where a secondary hold type was enabled, the system ...

Reward Issuance Overview The Reward Issuance feature introduces automated reward distribution based on predefined member events, such as Birthdays and Loyalty Anniversaries. This enhancement helps create timely, personalized member experiences by delivering rewards without manual intervention. NOTE: This feature is flag-based - meaning it is not ava...

Introduction What is a Badge? In a loyalty program, a badge is a digital recognition awarded to members for completing specific actions, reaching milestones, or demonstrating engagement with the program. Badges serve as incentives to encourage participation, reward loyalty, and enhance the member experience. Badges may also unlock exclusive rewards,...