1. A Zendesk user can check whether the customer is a part of the Loyalty program or not.
2. Tier name will be displayed if the customer is a part of a loyalty program.

1. A customer should be registered on the platform.
2. A client should have opted for the AC loyalty program

1. A Zendesk user can enroll selected customers in the loyalty program.
2. Users can also add the customer to the Tier from the list.

1. A customer should be registered on the platform.
2. Tier should have synced with Zendesk from AC.

1. A Zendesk user can give info about the reward history.
2. Points earned, utilized, claimed, or available balance.

1. A customer should have a reward points history present for the platform.

1. A Zendesk user can check all purchase activities of a selected customer.
2. The activities involve past purchases, point-related activities.

A Zendesk user can check and inform the following details of customers;

• Customer available points
• Use points
• Lifetime points

1. A Zendesk user can award and or deduct loyalty points to a customer’s account with comments.

1. A Zendesk user can merge two different accounts of the same customer.
2. On merging the accounts, loyalty points will be merged into a single account.

AC will push data to Zendesk using cron job .

Loyalty-related data can be pushed to Zendesk through AC.

1. A Zendesk user can check available redeemable points and can redeem them for the purchase.
2. The points can be redeemed with a Gift Card or a Discount Coupon.

1. A Zendesk user can view whether a referring customer has earned points when a referee has made a purchase.

A customer should have referred a friend.

The referred friend should have made the purchase.

1. A Zendesk user can view if a customer has performed action/s and earned points based on the same.
2. The action can be subscribing to a newsletter, etc.