Summary

• This feature enables clients to set a particular date on which they can award points to those customers who are eligible to get the reward. However, they have not received the reward due to some reason.

Configurations

• Identify all the users who are eligible for the Reward and add them to the Segment.

Navigation: Products > Segments

• Click Add New Segment and provide Segment Name, Segment Type and upload eligible User List as shown in the following pages:

• A Segment is displayed under the Segment List after it is saved.

• As a next step, you need to add the Segment ID to the Rewards being created above in order to assign points to all eligible users.

Navigation: Products > Rewards

• Click Add New Reward and provide Segment details in the General Information page as shown in the following page:

• Once you select Reward eligibility Threshold as Fixed and Fixed Eligibility as a Segment then under the Segment drop-down list, select the Segment created on the Segment page.

• In the Additional Settings page, you enable the Time Based Issuance flag and provide the date in which the reward points are credited to customer’s account.
• Date Selection: The reward is automatically issued to the applicable members on the date indicated.

• For example, as per the following page, rewards is automatically issued to eligible members on July 14, 2023.

• To save all your details, click Create New Reward.

Note:

1. Once you have enabled the Time Based Issuance flag , It is mandatory to add the date in the date selection field.
2. This feature impacts Reward API.