Background
Annex Cloud’s platform uses optical character recognition (OCR) to read the receipt, process and store its data, and deliver rewards based on shoppers’ purchases and your established loyalty rules. Annex Cloud’s Native Receipt Scanner can send email communication to loyalty users with relevant information related to their uploaded receipts.
General Capabilities
NRS can be configured to send email communications on specific events related to the user’s uploaded receipt moderation journey. The emails can be customized according to Annex Cloud’s clients' design requirements, including:
- Customizing the headers and footers of the email
- Embedding images on the email body
- Customizations of texts and email body per client's branding requirements
Each email also includes some dynamic fields (also known as hash codes) which can be used to provide user-specific details.
Email Events
Receipt Received Email
These emails can be configured to be sent out to the loyalty user once their emails are successfully uploaded to the Annex Cloud system.
Sample Email
Hello #firstName# #lastName#,
Thank you for your receipt submission. Your receipt is under moderation. Please allow up to 24 to 72 hours for your receipt points to be reflected on your loyalty account.
#imgURL#
Hash Codes
#firstName# - loyalty end-user's first name
#lastName# - loyalty end-user's last name
#imgURL# - uploaded image URLs
Receipt Disapproved Email:
These emails can be configured to notify the uploader if their receipts are rejected during the moderation process.
Sample Email
Hello #firstName# #lastName#,
Your recent submission of receipt has been disapproved during the moderation process. Please see below the reasons for disapproval of your receipts:
#RejectionReason#
Hash Codes
#firstName# - loyalty end-user's first name
#lastName# - loyalty end-user's last name
#RejectionReason# - reason for disapproving the receipt
Receipt Approved Email
Receipt uploader can be notified for successful receipt moderation through approval emails.
Sample Email
Hello #firstName# #lastName#,
Congratulations! Your uploaded receipts have been successfully moderated and points for your purchase have been added to your loyalty account.
Hash Codes
- #firstName# - loyalty end-user's first name
- #lastName# - loyalty end-user's last name