Summary

Consumers use ratings and reviews to judge the quality of a product. They give "Social Proof," allowing buyers to view what past customers have said about the goods after they've purchased them. Your potential consumers are hoping to get a sneak peek of what they'll get if they buy your product.

No matter where your client shops, reviewing content is essential. Your consumers can post and read reviews online, on their phone, in your app, and in-store with full Omni-channel Ratings & Reviews.

Customers will be more likely to provide reviews if they find it easier to do so. Customers may submit and share reviews immediately from their email using in-mail reviews. Simply incorporate a review form immediately into your solicitation email template.

Ratings and Reviews are a great method to get real customer feedback on your products and brands by asking for them, collecting them, and displaying them. To substantially enhance conversion, a fully Omni-channel solution ensures that your user-generated content (UGC) reaches your clients no matter where or how they are purchasing and researching.

Navigation: Products > User Generated Content> Ratings & Reviews

The Ratings & Review module contains the following sections which are described in the following:

• Template: This section is used to review and create the new template for the clients.
• Product Groups: Adding all products into a group so all products will be displayed in one product group.
• Gallery Options: When we implement the Reviews & Rating module in Gallery/Slider format, then we need some settings to set, so here we do that.

E.g. On which page Slider/Gallery will be displayed, a maximum number of reviews to be displayed in a slider, etc.

• Add Role: Admin able to add members role, name, and email address.
• Copy Setup: We copy the settings setup (Like Fields, Display settings, WAR Settings, Advanced settings) from one template to another template as it is for a particular site.
• Common Feed Management: We set configuration settings required when Google/Listrak/Reverse/Review feed gets uploaded to the client FTP/SFTP server.
• Partner Syndications: The syndication of ratings and reviews creates a channel for your network of retailers to collect and distribute keyword-rich review content.