This document covers all product updates included with the June 2024 Release issued on June 3rd, 2024.
Action Series
| Update | Summary | Value/Benefits |
|---|---|---|
| Recurring Action Series |
Feature: To set recurring Action Series bonuses where members can earn bonuses multiple times. Description: Currently, there is no way to set recurring bonus points for the Action Series. Members can only receive bonus points once in an Action Series. The enhancement will Action Series to recur indefinitely or based on set limits on number of times or bonus points earned. Here, we have enhanced our Action Series APIs and reporting. Prerequisites:
Use Case: We want to encourage members to buy frequently. So, we want to set up a recurring Action Series, which rewards the member for buying multiple times in a fixed period. And we want this behavior to continue. Campaign: Make 4 purchases within 30 days and receive a 50-point bonus; up to three times. In order to set this up, we'll need to select the duration as rolling 30 days, purchase action under series milestones, where the count should be at least 4. Then, under the Series Benefit tab, we can set the bonus points as 50 points. Finally, we can set the Maximum Achievement Limit as 3 (or leave it blank if there is no Maximum Achievement Limit) and save the configuration. |
For Businesses: Increased Customer Engagement, Higher Customer Retention, Boost in Sales, Detailed reporting view. For Customers: Consistent Rewards, Increased Value, Enhanced Customer Experience. |
Extended Attributes
| Update | Summary | Value/Benefits |
|---|---|---|
| Reward Extended Attributes |
Feature: To make extended reward attributes available in the reward configuration level and store values against them. So that the same can be made available as and when required at various places, like in APIs and reports. Description: We currently do not have the option to define and store additional reward attributes. However, with this enhancement, clients will be able to define extended reward attributes. These attributes must be visible during reward configuration to allow for saving values based on specific business requirements. Prerequisites:
Use Case: We want our client to be able to add or modify reward level attributes with every reward so that these attributes can be attached with every Reward and these attributes can be made available in data reporting for the analysis purposes as and when required along with other reward information on Member level. Consider that a client wants to add some additional reward attributes like ‘Sell_Price’, ‘VAT’, and an ‘Additional_Amount_to_Pay’ To set this up, we'll need to follow the steps below.
|
These attributes can be made available in data reporting for analysis purposes as and when required along with other reward information on Collector/Member level. |
Points API
| Update | Summary | Value/Benefits |
|---|---|---|
| Points Expiration API: Aggregation by Expiration Time |
Feature: To aggregate expiring points over a defined time period. Description: This feature aims to enhance the existing Points Expiry API by providing customers with the ability to retrieve expiry points on a monthly, weekly, quarterly, and yearly basis for a specified period. Prerequisites:
Use Cases:
|
This enhancement will offer more flexibility to users who seek detailed information about the expiration of their points to be expired and already expired points. |
Data Feed
| Update | Summary | Value/Benefits |
|---|---|---|
| Data Feed - Connectivity Settings Update with Azure SFTP |
Feature: To add a new Azure STFP configuration option for the data feed. Description: Azure SFTP utilizes different libraries to establish the connection. It's important to note that Annex Cloud's existing SFTP configuration does not currently support the establishment of an Azure SFTP connection. However, we have now introduced a new option specifically for Azure SFTP, complete with the required libraries. Prerequisites:
Use Case: For those using Azure, it enables a connection with Azure SFTP to push the data from Annex Cloud to the customer’s location. |
Enables clients to establish a connection with the Azure SFTP when configuring a data feed for customers. |
Product Catalog Management
| Update | Summary | Value/Benefits |
|---|---|---|
| User Feedback for PCM Configurations |
Feature: To provide a more intuitive and user-friendly experience for customers configuring and editing the PCM tool. Description: Previously, while adding or modifying the products in the PCM, the available flags, fields, and import product names were not self-explanatory, which led to user error and uncertainty on how to properly configure the PCM. Prerequisites:
Use Case: As a user, I want to upload products in the PCM and would like to be notified about the import status to know if the products I’ve added were successfully imported or not. Step 1: Add the required product details to the new CSV template. Step 2: The email notification is sent once the process is completed. The user can see the status of the uploaded products, such as how many products are successfully added, how many are modified, how many products failed, etc. |
The PCM configurations are made more user-friendly and less confusing by adding useful tooltips, relabeling the available fields or flags, and displaying notifications to the user regarding their actions. More information provided to the PCM users leads to the PCM being used properly and reduces difficulties with configuring products. |
Integrations
| Platform | Update | Summary | Integration Type |
|---|---|---|---|
| Klaviyo | Integration upgrade to the latest Klaviyo API | We have upgraded our system to integrate with the latest version of the Klaviyo API. This upgrade ensures enhanced performance, improved security, and access to the newest features offered by Klaviyo. | API Type |
| Hubspot | Integration upgrade to the latest Klaviyo API | This upgrade ensures that all data sent to HubSpot is handled with the most up-to-date and efficient protocols, enhancing both data accuracy and delivery speed. | API Type |
| Salesforce Service Cloud |
|
Annex Cloud has integrated two modules Hierarchy Management and Refer a Friend to Salesforce Service Cloud. This update is designed to enhance the functionality and user experience within your Salesforce environment. | Application Based |
| Shopify Commerce | Loyalty Points Redemption at Checkout as Dollars | Loyalty members can redeem their accumulated points as dollars during the checkout process, which provides an easy and seamless way for members to apply their points for instant discounts on their purchases. | Application Based |